FAQ
FREQUENTLY ASKED QUESTIONS
Q: What is the next class on your schedule?
A: Our schedule can be found at http://tacdynamics.com/registration.
Q: I lost my certificate! How do I get a new one?
A: You can request a new certificate from the link: http://tacdynamics.com/replacement-gun-safety-certificate.
Q: I’m trying to register for a seat at an upcoming class, but it isn’t working. What do I need to do?
A: Make sure that you a specifying the number of seats in the small box near the “Add to Cart” button. It will not automatically add one to the cart when you hit it.
Q: What do I need to bring to a safety class?
A: All you need to bring is a driver’s license, or some other form of ID, and some sort of proof of purchase. You should also dress for the weather if you intend to participate in live fire at our Foxboro location.
Q: I paid via Groupon, but it has expired. Can I still use it?
A: If you can provide us proof that you redeemed the Groupon before it expired, we will honor the value of the Groupon and you will be all set. Unfortunately, we can no longer honor Groupons that have not been redeemed.
Q: I cannot attend the class I registered for. Can I reschedule?
A: Of course! Just register again for a new date and time, use the coupon code RESCHEDULE, and you are all set.
Q: My registration code isn’t working when I am trying to reserve a seat. What can I do?
A: Not a problem. You can call us at 855-276-5730, or email info@tacdynamics.com, and let us know the issue. We can likely fix the issue with the code. Or you can just present a proof of purchase to the instructor at the class when you arrive.
Q: The class I’m looking to go to seems to be full. Can I still come?
A: Generally yes. Please just send an email to info@tacdynamics.com so we know there will be extra students.
Q: The weather says it is going to rain/snow on the date of my class. Will you still be holding it?
A: Most likely yes. We believe that it is valuable to train in all types of weather, so unless it will be dangerous to attend, we will hold the course. If we need to cancel a course, we will make every effort to contact the attendees and inform them of the cancellation. No cost will be incurred to reschedule for a better day.
Q: How many people do you need to hold a class?
A: We prefer to have at least 5 in a class. If the number of registrants is less than that, we will reach out and see if the attendees are willing to reschedule. If you don’t hear from us for a class, presume it is still happening.
Q: I’m going to be late arriving to the class. Should I still come?
A: That depends on how late you are looking at arriving. If it is only a few minutes, maybe 5-10 minutes, then it’s no problem. If you are going to be very late, we recommend booking for a different time slot. Just contact us to reschedule.
Q: Are you guys still doing ___ class?
A: Our schedule and class listing fluctuate based on instructor and location availability. We try to offer all our classes as much as possible. If you are looking for a specific class, follow us on Facebook and join our email list. That will provide you with class additions as they come up.
Q: What are you doing for COVID-19?
A: We are sanitizing our common spaces. We also have plenty of hand-sanitizer available. However, individuals are encouraged to bring their own masks and personal protective equipment.
Q: I had an issue with my order and now I’m getting charged twice?
A: This happens frequently. Our credit card processing is very sensitive to discrepancies and will decline an order if it detects an issue. When the order is processed properly, it often looks like there are two charges. The bad order will typically disappear once the credit card company realizes the transaction failed. If the issue persists for more than a week, contact us and we can look into it.